Contact centre recognised for excellence

Jackie Barry, Lexie Reuben, Hayley Ameriks, Riana Walker, Hana Reriti-Jones, Emma Walker and Aporonia Arahanga at the Great Gatsby themed CRM Contact Centre Awards in Auckland.

At the end of September the Te Rūnanga o Ngāi Tahu Contact Centre were recognised for their outstanding work when they were awarded second place in the Member Support Services category at the Great Gatsby themed CRM Contact Centre Awards in Auckland.

The Contact Centre are often the first people whānau speak to when they make contact with Te Rūnanga o Ngāi Tahu and this well-deserved award acknowledges the hard work they put into ensuring they provide the highest quality service to our members.

Emma Walker, Business Support Manager, Te Rūnanga o Ngāi Tahu, says the award was a great recognition of the hard work the team has put in over the past year.

“We have a great contact team here at Te Rūnanga that are dedicated to ensuring everyone who calls receives high quality advice and support,” she says.

“The team were tested on a number of categories by mystery callers.”

The mystery callers could call anytime over August and focused their questions on kaumātua grants, Whai Rawa, whakapapa registration and educational support.

“The team are always dedicated to providing the best quality support they can, so I knew they would do well when the mystery callers rang,” Emma says.

Emma Walker, Ann Martin, Jackie Barry, Teina Tipene, Hayley Ameriks, Hora Nicholas, Lexie Reuben and Riana Walker from the Contact Centre travelled to Auckland to attend the ceremony and receive the award. Aporonia Arahanga and Hana Reriti-Jones from the wider Business Support team made their own way up to support the Contact Centre on this occasion.

The CRM Contact Centre Awards were introduced to New Zealand in 1997 by The Startel Group, as a means of providing an annual ‘snap-shot’ of how New Zealand Contact Centres are responding to customer enquiries over the telephone and internet.