Customer Experience and Tour Guide | Dark Sky Project

Type: Full-time, Permanent

Location: Tekapo

Description

Dark Sky Project – Lake Takapō
Permanent, Full Time

Are you passionate about creating unforgettable visitor experiences? Do you thrive in a customer-focused, high-energy environment where no two days are the same? Dark Sky Project is seeking a motivated and people-centred Customer Experience & Tour Guide to join our team in stunning Lake Takapō.

As part of our front-facing team, you'll help deliver world-class visitor experiences through exceptional customer service, high-quality guiding, and smooth operational support across retail, tours, and on-site services. You’ll welcome manuhiri, support retail transactions, share astronomy knowledge in engaging ways, and contribute to the seamless running of our site.

What you’ll be doing

• Delivering warm, professional customer service that enhances every visitor’s experience
• Supporting retail operations including bookings, enquiries, merchandising, and POS
• Guiding visitors through astronomy-focused experiences with enthusiasm and clarity
• Bringing Māori astronomy to life by delivering te reo Māori-centred astronomy tours that connect manuhiri to the stories of the night sky
• Assisting with onsite operations including housekeeping, kiosk, and F+B support
• Contributing to a strong team environment and upholding Ngāi Tahu values in daily mahi

What you’ll bring

• Experience in customer service, retail, sales, or public-facing roles
• Confidence with public speaking or guiding
• A proactive, positive attitude with strong communication skills
• An intermediate level of te reo Māori and a genuine enthusiasm for sharing it with others
• A fascination for astronomy and eagerness to explore Māori astronomy more deeply
• Willingness to learn astronomy content and share it in an engaging way
• Understanding of, or willingness to learn, Ngāi Tahu values

Why join us?

• Work in one of the most iconic locations in Aotearoa
• Be part of a supportive, values-driven team that celebrates manaakitanga
• Grow your skills across multiple areas of tourism operations
• Contribute to the kaupapa of Ngāi Tahu Tourism and our connection to place

Pre-employment checks

Applicants must successfully complete:

• Ministry of Justice criminal history check
• Drug and Alcohol (D+A) testing

Ready to join us?

If you love working with people, enjoy sharing knowledge, and want to help deliver unforgettable dark sky experiences grounded in te ao Māori, we’d love to hear from you. Apply now and help us create meaningful connections for manuhiri from around the world.