Customer Service & Administrator Coordinator | Hollyford Valley Walk

Type: Full-time, Permanent

Location: Te Anau

Description

Hollyford Valley Walk | Te Anau

Permanent | Full-time (min 32 hours per week)

Where culture, connection, and breathtaking landscapes come together

Are you someone who thrives on creating unforgettable experiences? Do you light up when helping others? Are you looking for a role where your organisational skills, people skills, and creativity all matter?
If this sounds like you, we would love to welcome you into our whānau at Hollyford Valley Walk, part of the Ngāi Tahu Tourism whānau.

This is not just another admin role.
This is your opportunity to be the friendly voice, the organised powerhouse, and the storytelling connector that helps bring one of Aotearoa’s most iconic experiences to life.

About the Role

As our Customer Service & Administration Coordinator, you will be at the heart of our experience from first enquiry to final farewell. Every day, you’ll bring manaakitanga to life by supporting guests, agents, guides, drivers, lodge hosts, and our internal teams.
You will coordinate bookings, support the day‑to‑day running of our office, assist operations to deliver seamless departures, and play a key role in our online presence by supporting social media and guest engagement platforms.
This role is ideal for someone who loves variety, connection, and the satisfaction of keeping things running smoothly. Please note that during the peak summer season, there will be a requirement to work one weekend day each week.

What You’ll Be Doing

• Assisting manuhiri and agents with warmth, professionalism, and genuine care
• Managing bookings and guest information using the IBIS reservation system
• Supporting office and operational functions every day
• Helping keep communication clear, timely, and professional across teams
• Contributing to financial tasks such as banking, invoices, and reporting
• Supporting social media engagement and content coordination
• Ensuring guests embark on a smooth and magical experience from start to finish

About You

You will shine in this role if you:

• Love working with people and creating positive experiences
• Have strong organisational skills and attention to detail
• Communicate with confidence and care
• Enjoy variety and working in a dynamic, fast‑paced environment
• Bring experience with administration or reservations systems
• Are open to learning Ngāi Tahu values, te reo Māori, and tikanga
• Want to be part of a team that values culture, care, and collective success

Experience We’re Looking For

• Experience using ticketing, reservations, or computer systems
• Confidence with Microsoft Office
• Tourism or travel industry experience (desirable)
• Experience with IBIS (desirable)

Pre‑Employment Checks

As part of our commitment to safety and wellbeing, the successful applicant will be required to complete:

• Drug and alcohol testing
• Reference checks
• Ministry of Justice check

Why You’ll Love Working With Us

At Ngāi Tahu Tourism, you are not just joining a workplace — you are joining a whānau guided by values, purpose, and cultural richness. You will be supported to grow personally and professionally, contribute to something meaningful, and work in one of the most beautiful places in Aotearoa.

Ready to Join Us?

Apply now and bring your passion, personality, and potential to a place where your mahi truly matters.
Mō tātou, ā, mō kā uri ā muri ake nei — For us and our children after us