Customer Experience Representative / Southern Jet Boats

Type: Full-time, Permanent

Location: Queenstown

Description

Queenstown / Southern Lakes

Permanent / Full-time

Join the team behind two of New Zealand's most iconic adventure experiences!

Are you someone who genuinely enjoys helping others and thrives in a fast‑paced, people‑focused environment? We’re looking for an experienced Customer Service Representative to join our team at Shotover Jet and Dart River Adventures.

Please note: This is a long‑term, full‑time permanent position. As such, it is not suitable for applicants on working holiday visas or those seeking short‑term or casual employment.

About the Role

Based mainly at Shotover Jet in Queenstown, with occasional shifts at Dart River Adventures in Glenorchy (free transport provided), this role plays a key part in managing the guest journey from first enquiry through to on‑site experience.

You’ll be responsible for

• Handling guest bookings, enquiries, and reservations using reservation systems
• Managing changes, payments, and availability with accuracy and confidence
• Supporting retail and photography sales
• Delivering warm, professional customer service in person, over the phone, and online
• Sharing our stories and values with pride

We’re after someone who

• Has previous reservations or bookings experience (this is essential)
• Is confident working with reservation systems, payments, and guest queries in a high‑volume environment
• Has strong customer service experience and genuinely enjoys working with people
• Is calm, reliable, and performs well under pressure
• Is physically fit, alert, and safety‑conscious
• Can work weekdays, weekends, and public holidays
• Holds a full driver’s licence (P‑Endorsement preferred or willingness to obtain)
• Is open to learning about Ngāi Tahu culture, te reo Māori, and tikanga
• Enjoys the outdoors and thrives in a dynamic, operational environment
• Is seeking a stable, long‑term, permanent role

What We offer

• Living Wage guaranteed
• Medical insurance provided
• Cool, comfortable uniform
• Staff discounts across all Ngāi Tahu Tourism businesses throughout Aotearoa
• A supportive and inclusive team culture
• Opportunities for professional and cultural development
• A chance to work in one of the most stunning locations in New Zealand
• A values‑led workplace where diversity and inclusion are celebrated

Health and Safety

Your safety is our priority. All successful candidates will undergo pre‑employment checks, including drug and alcohol testing.

About Us

We’re part of Ngāi Tahu Tourism, a values‑driven organisation committed to connecting people to our place, our culture, and each other. Learn more at ngaitahutourism.co.nz.

Eligibitity

To be considered, you must have the legal right to work in New Zealand in a full‑time, permanent capacity (New Zealand citizen, resident).

Sound like you? Apply now — nau mai, haere mai, tauti mai!